Processing Time:
We aim to process and dispatch all orders within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Time:
Once your order is dispatched, delivery times may vary depending on the shipping destination:
Domestic Shipping (Within the Country): Estimated delivery time is 7-14 business days.
International Shipping: Estimated delivery time is 14-21 business days, depending on the country.
Please note that shipping times may vary due to factors such as customs delays, weather, or unforeseen circumstances.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and delivery address. Free shipping may apply for larger orders or during specific promotions.
Tracking Your Order:
Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track the status of your shipment via our courier partner's website.
Shipping Restrictions:
We currently offer shipping to most countries. However, some remote locations may not be serviceable. Please confirm the availability of shipping to your address at checkout.
We understand that sometimes things don’t work out, but to ensure a smooth process for all our customers, we have a few guidelines for returns:
Return Window:
You can return items within 30 days of receiving them. However, to be eligible for a return, the item must meet the following conditions:
Eligibility for Returns:
The item must be unused and in the original, undamaged packaging.
The product must not have been opened or used. If the product shows signs of use, the return will be voided.
Only products with defects or damages (e.g., broken, malfunctioning, or defective upon arrival) are eligible for a return.
If you simply don't like the color or changed your mind, returns will not be accepted.
Non-Returnable Items:
For hygiene reasons, certain items cannot be returned:
Underwear, intimate apparel, swimwear, or similar products.
Opened or used personal care products.
Sale items or gift cards.
How to Initiate a Return:
Contact us at moratamarketofficial@gmail.com within 30 days of receiving your order.
Provide your order number and a clear explanation of the issue with the product.
If eligible, we will send you instructions on how to return the item.
Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of your returned item.
Refund Process:
Once we receive and inspect your return, we will process your refund. Refunds will be credited back to the original payment method used for the order. Please allow a few business days for the refund to be processed.
Exchanges:
If you would like to exchange a product for a different size or color, please follow the return process first. Once the item is returned, you can place a new order for the replacement.
Product Condition: Returns are only accepted if the product is damaged, defective, or has a real issue. If the product is simply not to your liking (e.g., color or fit), the return will not be accepted.
Damaged or Defective Products: If your item is damaged or defective upon arrival, please contact us immediately with photos of the damage to initiate a return or exchange.
We reserve the right to refuse returns that do not meet our guidelines.
If you have any questions or concerns regarding your order or our return policy, please reach out to us at [contact email]. We are committed to providing excellent customer service and resolving any issues you may have.
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